🧾 Refund & Returns Policy

Effective Date: October 18, 2025

At SOJO INC Store by Advance Farms, LLC, we want you to be completely satisfied with your purchase.
While we take great care to ensure the quality of every product, we understand that sometimes returns are necessary.
This policy explains our return and refund process clearly and transparently.

📦 Eligibility for Returns

We accept returns only for defective, damaged, or incorrect items.
To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All tags, labels, and packaging must be intact.
  • You must contact us within 7 days of receiving your order to request a return authorization.

Once approved, our team will provide detailed return instructions.

🚫 Non-Returnable Items

We do not accept returns for:

  • Items that have been worn, washed, or altered.
  • Items ordered in the wrong size or color by the customer.
  • Clearance, promotional, or final-sale items.
  • Items damaged due to misuse or improper care.

Please check size charts and product descriptions carefully before completing your purchase.

💰 Refund Process

Once your returned item is received and inspected, you will receive an email confirming approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 5–10 business days.

💡 Note: The $4.99 shipping fee is non-refundable.

📬 Return Shipping

Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
Unauthorized returns sent without approval will not be accepted.

⚠️ Order Cancellations

Orders can only be canceled before they are processed or shipped.
Once an order has been packed or dispatched, it cannot be canceled or changed.

💬 How to Request a Return or Refund

To request a return or refund, please contact our support team with your order number, a brief explanation of the issue, and photos (if applicable):

SOJO INC Store by Advance Farms, LLC
📍 Warehouse: 3130 California 3, Hayfork, CA 96041, United States
📬 Mailing Address: Po Box 719, Hayfork, CA 96041, United States
📧 Email: [email protected]
📞 Phone: (509) 640-6002
🌐 Website: https://sojoinc.com
🕒 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)
🆔 Entity Number: 202016110048